Excellent customer service! We had foundation braces installed, and the Product Manager, Jon Steinberg, recently came to our home to service them. Jon was outstanding - he took the time to thoroughly answer all of our questions, explain the process and background behind the system, and provide helpful visual examples so we fully understood everything.
He was incredibly knowledgeable, professional, and meticulous in his work. It's rare to find someone who is both technically skilled and so committed to making sure the customer feels informed and comfortable.
We were extremely impressed with the level of service and support we received. I highly recommend this company, and Jon in particular, to anyone looking for quality work and exceptional customer care.
Response from the owner:Thank you so much for your wonderful review! We're so glad Jon was able to provide the level of service and communication you deserve. Taking the time to educate homeowners and answer every question is something we value, and we're fortunate to have Jon on our team. We'll be sure to share your kind words with him. Thank you again for trusting B&B Basements and for your recommendation!