Reviews

John Ellis
3 days ago
Genuinely outstanding experience all around. The estimate process was quick and painless, and their backend is all digital, so I was able to view and track the whole process from quote to final invoice online. The foreman and crew who did the work were top notch. Even though this was a (relatively speaking) smaller project, a number of unexpected issues arose as interior paneling was removed, and so on, and the crew were able to pivot and make changes from the original plan without any problems. Communication throughout was outstanding. This strikes me as a professional, experienced, and cost-competitive company. Highly recommended. (We had three wall leaks; all three were handled through their interior leak solutions, which have been working great!)
Response from the owner:Hi John, thank you so much for the detailed review and recommendation! We’re thrilled to hear you had such a positive experience from the initial estimate through the completion of your project. Our team works hard to make the process as straightforward and transparent as possible, so it’s great to hear that the communication and online updates were helpful. We’re also glad the crew was able to adapt when unexpected issues came up and get all three wall leaks addressed. Most importantly, it’s great to hear your interior water control solutions are working as they should! We'll be sure to pass your kind words onto Miguel and his crew. Thank you again for trusting B&B Basements with your home. We truly appreciate your business!
jim welis
1 week ago
Fabulous crew. Got in on time done on time class “A” job. They explained everything they did the work flawlessly and completely cleaned up the yard. 100% impressed and no I am not as paid spokesman. Just a very satisfied customer.
Response from the owner:Thank you Jim for the fantastic review! We're thrilled to hear you had such a great experience with our crew. Your kind words and recommendation mean a lot to our team. Thank you for choosing B&B Basements!
Cari Honken
2 weeks ago
Good communication, prompt scheduling, and quality work
Response from the owner:Thank you Cari for your great review! We're glad to hear you were happy with our communication, prompt scheduling, and the quality of our work. Providing a smooth experience from start to finish is always our goal. We truly appreciate you choosing B&B Basements and thank you for your support!
Lindsay Marsh
3 weeks ago
Excellent customer service! We had foundation braces installed, and the Product Manager, Jon Steinberg, recently came to our home to service them. Jon was outstanding - he took the time to thoroughly answer all of our questions, explain the process and background behind the system, and provide helpful visual examples so we fully understood everything. He was incredibly knowledgeable, professional, and meticulous in his work. It's rare to find someone who is both technically skilled and so committed to making sure the customer feels informed and comfortable. We were extremely impressed with the level of service and support we received. I highly recommend this company, and Jon in particular, to anyone looking for quality work and exceptional customer care.
Response from the owner:Thank you so much for your wonderful review! We're so glad Jon was able to provide the level of service and communication you deserve. Taking the time to educate homeowners and answer every question is something we value, and we're fortunate to have Jon on our team. We'll be sure to share your kind words with him. Thank you again for trusting B&B Basements and for your recommendation!
Diane Lantvit
4 weeks ago
The crew was very polite and cleaned up great when they were done!✅
Response from the owner:Hi Diane! Thank you for the great review. We’re glad to hear our crew was polite and left everything clean when the job was finished. We appreciate you choosing B&B Basements!
Mike Pusnik
1 month ago
Response from the owner:Thanks for the 5 stars Mike!!
Mike R
1 month ago
Very nice guys. Did a great job. Answered every question we had.
Response from the owner:Thank you for the great review! We're so glad to hear you had a positive experience with our team. Taking the time to answer questions and make sure our customers feel comfortable throughout the project is something we take pride in. Thank you for choosing B&B Basements!
dajhalla920
1 month ago
Great work by the installation crew and great communication from the initial quote all the way up until the project was complete.
Response from the owner:Thank you for the great review! We're so glad to hear you had a positive experience from the initial estimate through the completion of your project. Providing quality workmanship and keeping our customers informed every step of the way is what we strive for. Thank you for choosing B&B Basements, we truly appreciate your support!
Jenni Cihlar
1 month ago
The gentleman came out to check on me even though I wasn’t home. I would definitely call them again for future work! He even brought dog treats! 😊
Cathy Noack
1 month ago
Our experience with B&B Basement Repairs was great. The guys worked hard to get our project done and even stayed late a few times. The work that they did was outstanding. Explained any issues along rhe way and let us know upfront what any additional costs would be. They went above and beyond our expectations. They were very respectful of our home and cleaned up after themselves. We pray we never have to hire them again but would not hesitate to do so. From start to finish, the customer service and work was superb. Thank you so much for all your hard work.
Response from the owner:Thank you so much for the thoughtful review! We're thrilled to hear that your experience with our team exceeded your expectations. We believe in keeping homeowners informed every step of the way, so we're glad our crew communicated throughout the project and treated your home with the care and respect it deserves. While we hope your basement stays problem-free for years to come, we truly appreciate knowing you'd choose us again if you ever needed to. Thank you for trusting B&B with your home and for your kind words, they mean a lot to our entire team!